Please use our Contact Us Page for enquiries

To place an order

• Use the navigation to find the category of products to purchase
• Select the product within that category
• Choose the applicable size and colour option, if available
• Use the Add To Basket button to add it to your cart
• Click Checkout or the basket in the top right of the screen
• Review the product within the checkout and proceed
• Enter your details, or login for existing users
• Check the delivery and billing addresses are correct and amend if not
• Proceed to payment and choose the payment provider you wish to use
• Enter payment details and submit
• Confirmation emails will be sent to the email that you have provided

We will refund the payment method you used to pay for your purchase and this will be done within 14 days of us receiving your item back.

If the product was bought in a promotional deal and return of this product would invalidate the original promotion criteria this will be reflected in the refund.

• A Buy 2 Get 1 Free Offer - If the chargeable products are returned, the cost of the free item will be deducted from the refund. 
• Buy 2 and Save 10% - If one of the qualifying items is returned the 10% saving will no longer be valid and will be deducted from the refund.

If you wish to be informed of any sales or discount codes we might release, please sign up to our mailing list and you will be the first to know of any offers that might be released.

In the unlikely event your purchase develops a problem we are here to help.

All CatEye items come with a 2 year warranty against manufacturing defects; if your product has developed a fault all you need to do is return it to us with your returns form and let us know the problem. Once we have it back we will take a look at the issue and if it is found to be faulty we will send a replacement, a suitable alternative or if no suitable replacement exists we can arrange to refund you.

If you have any technical or warranty questions please feel free to contact us via the contact form, just use the drop down menu to choose the topic for your query.  We will do our best to answer your questions as quickly as we can.

Please note we can only handle warranty claims for items purchased from www.cateyecycling.co.uk. Should you have an issue with a product you have purchased from a retailer, please return the item back to them and they will handle your warranty claim.

We hope that you're pleased with any purchase you've made or service you've received from CatEye. However, if there's something you're not happy with, ensure you get in touch with the CatEye Cycling Customer Services team so that we can try to put matters right.

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away.
In the first instance, email the CatEye Cycling Customer Services team as soon as possible.
If possible, provide a telephone number so we may call you.
Please use the Contact Form or Email us on: customer.services@cateyecycling.co.uk

BY POST

CatEye Customer Services 
Unit 4 
Roundhouse Road 
Faverdale Industrial Estate 
Darlington 
DL3 0UR

ESCALATING THE COMPLAINT

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head of CatEye Customer Services 
Unit 4 
Roundhouse Road 
Faverdale Industrial Estate 
Darlington 
DL3 0UR

Email Address: cs.manager@cateyecycling.co.uk

All CatEye product feature a level of water resistance to allow riding in downpours without breaking and leaving you in the dark. This prevents water ingress from rain or spray from tyres.

However, the products are not designed to withstand intentional submerging under water. 

To change any of your account details please go to My Account and sign into your account using your email address and password. Click on ‘Account Details’ and update your details and remember to ‘Save Changes’.

To reset your password, please visit Login, select ‘Account’ and ‘Forgotten Password’. You will be asked to enter your email address and an email will be sent with a new temporary password. Once you have used this password to access your account you will be prompted to reset to something more memorable.

Yes – you can either do this by changing the details in the My Account area or during the checkout process.

You will be able to view the details of any order you have placed at any time. Please go to My Account and sign into your account using your email address and password. Please then select ‘Order History’ where you can review your full order history with CatEye.

We work closely with our courier to deliver your parcel. They will provide you with a one hour delivery window, notified by SMS or email so you don’t have to wait in all day.

Our courier allows you to take delivery of your goods in a way that suits you. If you wish to reschedule, you can. If you have not received an SMS or email please contact our Customer Services team here.

We only deliver to addresses in the United Kingdom of Great Britain and Northern Ireland. For the avoidance of doubt we do no deliver to PO Boxes nor to the following areas:

Channel Islands - GY, JE.

Isle of Man - IM.

Scilly Isles - TR21-25.

We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address. If this affects an order you place, we'll notify you as soon as possible

You should expect to receive your order within 2 - 4 working days. You will receive regular updates from the courier so you will always know what status your order is at.

For more information on delivery and returns please visit the Delivery & Returns Page

Where products have a rechargeable battery with the light a battery manual will be at the bottom of the product description.

Battery care and management will improve battery life, please check the manual for care instructions.