Free Express Delivery On All Orders Over £30

General FAQs

CHRISTMAS SERVICE INFORMATION

Christmas Opening Days

Outside of normal weekend closures, we will additionally be closed for dispatch and customer services:

  • Thursday 24th December
  • Friday 25th December
  • Monday 28th December
  • Thursday 31st December
  • Friday 1st January 2021

Normal service will resume Monday 4th January 2021

Delivery

For Christmas Delivery, please order before Thursday 17th December.

While our courier is operating until Christmas Eve, with the ongoing pandemic and increased workload on deliveries, we advise that any presents needed for Christmas should be ordered by 2pm on Thursday 17th of December.

We are continuing to converse with our courier and monitor this date and if it needs to be moved.

Extended Returns

For peace of mind with buying gifts we have extended our returns policy.

All items, provided they are in a resalable condition as outlined in the returns procedure, purchased between November 13th 2020 and December 31st 2020 can returned up to the 31st of January 2021

HOW DO I CONTACT CATEYE?

HOW DO I PLACE AN ORDER?

WHAT IS YOUR REFUND POLICY?

DO YOU HAVE ANY DISCOUNT CODES?

MY ITEM HAS A FAULT

WHAT IS YOUR COMPLAINTS PROCESS?

PRODUCT QUERIES

WATERPROOFING

MY ACCOUNT

HOW DO I CHANGE MY ACCOUNT DETAILS?

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?

CAN I CHANGE MY REGISTERED DELIVERY ADDRESS?

ORDER HISTORY

DELIVERY & RETURNS

CAN I TRACK MY ORDER?

HOW MUCH DOES DELIVERY COST?

Delivery is charged at £3.95 per order

WHICH COUNTRIES DO YOU DELIVER TO?

HOW LONG WILL DELIVERY TAKE?

MORE INFORMATION

BATTERIES

BATTERY MANUALS

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