Free Express Delivery On All Orders Over £20

DELIVERY AND RETURNS

DELIVERY

WHAT IS YOUR CHRISTMAS DELIVERY PERIOD?

Orders placed on Friday 17th December 2021 will be dispatched on Monday 20th December 2021 with delivery expected by Friday 24th December 2021*.

*We do not offer guaranteed delivery and cannot be held liable for delays caused by our courier partners.

While our courier is operating until Christmas Eve, with the ongoing pandemic and increased workload on deliveries during the Christmas period, we advise that orders for Christmas should be ordered by 2pm on Friday 17th of December 2021. 

Outside of normal weekend closures, we will additionally be closed for dispatch and customer services on:

  • Friday 24th December 2021
  • Monday 27th December 2021
  • Tuesday 28th December 2021
  • Friday 31st December 2021
  • Monday 3rd January 2022

Normal service will resume Tuesday 4th January 2021.

HOW MUCH DOES DELIVERY COST?

WHICH COUNTRIES DO YOU DELIVER TO?

CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS?

WHAT DOES YOUR ORDER STATUS MEAN?

CAN I TRACK MY ORDER?

WHAT IF I AM NOT IN WHEN YOU MAKE A DELIVERY?

MY ORDER HAS BEEN DAMAGED ON DELIVERY, WHAT SHOULD I DO?

MISSING, INCOMPLETE OR DAMAGED ORDERS

RETURNS

WHAT IS YOUR RETURNS POLICY?

WHAT HAPPENS IF I DON'T LIKE THE ITEMS?

CAN I EXCHANGE AN ITEM?

HOW DO I RETURN MY ITEMS?

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

MY ITEM HAS DEVELOPED A FAULT - WHAT SHOULD I DO?

WILL YOU REPLACE MY FAULTY ITEM?

REFUND POLICY

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