All our orders are shipped using an express courier, with orders over £30 including free delivery as standard.
WHICH COUNTRIES DO YOU DELIVER TO?
We only deliver to addresses in the United Kingdom of Great Britain and Northern Ireland.
Non-mainland deliveries are subject to courier availability and capacity and may be liable to unforeseen delays.
Unfortunately, at this time our couriers are unable to ship to British Forces addresses (ie. BF1 post codes).
We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we will notify you as soon as possible.
CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS?
For your security once you have checked out we are unable able to change the address on your order.
If you're not in when a delivery is attempted, our courier will leave a card advising how to arrange a re-delivery or how you can collect your parcel.
WHAT DOES YOUR ORDER STATUS MEAN?
Order Received - We have received your order but it hasn’t been processed yet.
Order Processing - Your order is being processed by our warehouse.
Order Complete - We have completed your order. Once the courier has collected it, you will receive confirmation from them directly.
CAN I TRACK MY ORDER?
We work closely with our delivery partners to deliver your parcel safely and to allow you to take delivery of your goods in a way that suits you.
This means you can arrange to reschedule your delivery or arrange to collect it. If you have not received an email confirmation with your tracking information, please use the Contact Us page to speak to our Customer Service team.
WHAT IF I AM NOT IN WHEN YOU MAKE A DELIVERY?
We will keep you updated on the date and time of your delivery via email where this information has been provided to us by our couriers.
If you are not in when delivery is attempted, the carrier may attempt to leave the parcel with a neighbour. A card should be provided to advise if a delivery attempt has been made. Alternatively, you can amend the delivery instructions by following the information provided by the carrier.
MY ORDER HAS BEEN DAMAGED ON DELIVERY, WHAT SHOULD I DO?
If your order has been damaged in transit, please use the Contact Us page to speak to Customer Services where one of the team will be happy to help.
MISSING, INCOMPLETE OR DAMAGED ORDERS
For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please use the Contact Us page to speak to Customer Services team.
WHAT IS YOUR RETURNS POLICY?
If you’ve changed your mind about your recent purchase, you can return to us within 30 days from the receipt of goods.
Whilst deciding whether to keep your purchases, you have a statutory duty to take reasonable care of the goods whist you inspect the goods or try them on for size. Therefore, please ensure you do not damage the items or the packaging and if you wish to return anything, that it reaches us in perfect resalable condition. Where an item is sold with a tag attached, the tag must still be attached upon return.
Where you have failed to take reasonable care of the goods whilst in your possession or if you have returned your purchase after 30 days (with the exception of faulty goods), we reserve the right not to accept your return. We may instead return your purchase to you.
We do not accept worn, used, altered or damaged items (with the exception of faulty goods). We reserve the right not to accept returns if the value of an item has been diminished by something caused by you.
Used, worn, dirty or products marked from make-up, lotions and perfumes are exempt from being able to be returned.
The goods are your responsibility until they reach our warehouse, so make sure they’re packaged properly and obtain proof of postage. CatEye cannot accept responsibility for returned parcels which are not delivered.
Only items purchased at www.cateyecycling.co.uk can be returned. We can’t take return of products purchased through another CatEye retailer, these need to be returned to the original retailer.
Any item returned must include proof of purchase, reason for return and your contact details. These details can be supplied by filling the form on your invoice or by completing our returns form.
WHAT HAPPENS IF I DON'T LIKE THE ITEMS?
No problem. Send the item back with the returns form included and we will provide you a full refund including the cost of standard shipping.*
*Please note that postage costs related to returning items is the responsibility of the customer and these costs will not be reimbursed.
CAN I EXCHANGE AN ITEM?
If you would like a different product or size, you need to send back the item you wish to return and place a new order for the new item and we will get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.
HOW DO I RETURN MY ITEMS?
If you are returning item(s) to us please send them to:
CatEye Online Returns
Unit 4 Roundhouse Road
Faverdale Industrial Estate
All returns must include a completed returns form, with a clear reason for return and your contact details. Failure to do so my result in your return being rejected.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process returns as quickly as possible however it can take up to 14 days to be processed.
MY ITEM HAS DEVELOPED A FAULT - WHAT SHOULD I DO?
In the unlikely event your purchase develops a problem we’re here to help.
If you want to discuss with our technical team please use this form and attach a picture of the issue if possible.
All CatEye items come with a 2-year warranty against manufacturing defects; if your product has developed a fault all you need to do is return it to us with your returns form and let us know the problem.
Any purchases not made at www.cateyecycling.co.uk can only be returned to the original point of purchase.
WILL YOU REPLACE MY FAULTY ITEM?
If your item is found to be faulty, we will arrange a refund for you. This way if the product is out of stock or no longer available you can buy an alternative product.
All refunds will be processed within 14 days of your item being returned according to the payment method used below:
Credit / Debit card If you paid by credit or debit card, we will refund the same card originally used for payment.
PayPal If you paid online using PayPal we will process your refund to your PayPal account.
E-Wallet If you paid online using your account E-Wallet we will process your refund to your E-Wallet account.