Free Express Delivery On All Orders Over £20

We hope that you're pleased with the purchase you've made and service you've received from CatEye. However, if there's something you're not happy with, you can get in touch with the CatEye Customer Services team so that we can resolve your issue.

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away about your issue.

In the first instance, email the CatEye Customer Services team as soon as possible.

If possible, please provide a telephone number so we can call you. 

Email: customer.services@cateyecycling.co.uk or write to us at:

CatEye Customer Services 
Unit 4 
Roundhouse Road 
Faverdale Industrial Estate 
Darlington 
DL3 0UR

ESCALATING THE COMPLAINT

If after contacting us you feel we haven't resolved your complaint, please contact our Head of Customer Service:

Head of CatEye Customer Services 
Unit 4 
Roundhouse Road 
Faverdale Industrial Estate 
Darlington 
DL3 0UR

Email: cs.manager@cateyecycling.co.uk

Top